What we do
Four things, done properly: websites, e-commerce, email and CRM, and reliability and security. You work directly with the people who plan it and build it, with no account managers and no handoffs.
Websites
Fast, findable websites that turn visitors into customers.
Fast, findable, accessible sites for service businesses. Built to be found, support compliance, and turn visitors into customers. You own it outright.
Website Build
Zero to live, done properly. Shaped around how you actually win work, and built to last.
- Strategy, structure, and copy that converts
- Fast by default, Core Web Vitals passed
- Accessible and compliant from day one
- Yours to own, no platform rent
Website Rebuild
You have a site. It is slow, hard to find, or a quiet legal risk. We rebuild it right and keep what already works.
- Speed and Core Web Vitals fixes
- SEO and AEO so people find you
- Accessibility brought up to standard
- Clearer messaging that converts
Accessibility
One in four adults has a disability, and demand letters are surging. We make your site work for everyone and shrink your legal exposure.
- WCAG 2.2 AA audit, desktop and mobile
- Findings in plain language, ranked by risk
- Fixed properly, no overlay widgets
- Re-checked on every update, not once at launch
E-Commerce
We plan, fix, and build Shopify stores that earn their keep.
We plan, fix, and build commerce that converts and scales. Mostly Shopify, always built around how your business actually sells.
E-Commerce Strategy
Before anyone touches code, we map where the money leaks and where it grows. A clear plan you could hand to anyone.
- Conversion and funnel review
- Platform and stack decisions
- Roadmap with priorities, not a wish list
- Honest read on what is and isn't worth doing
E-Commerce Surgery
You have a store. It works, mostly. We go in, find what's slow, broken, or bleeding revenue, and fix it without a rebuild.
- Performance and Core Web Vitals
- Checkout and conversion fixes
- Theme and app cleanup
- Bug triage and stabilization
E-Commerce Build
A new store, or a serious rebuild, done properly. Fast, maintainable, and shaped to your catalog and your customers.
- Custom Shopify themes
- Headless when it genuinely pays off
- Integrations that hold up
- Built to hand over, not to lock you in
Email & CRM
Your customer list is an asset. We turn it into revenue with the 9 Steps of Email method.
Email built on 9 Steps of Email, the open standard behind our work since 2013. Plus CRM set up the way your team will actually use it. No over-buying, no shelfware.
Email Strategy
Built on the 9 Steps of Email method, refined since 2013. Email people want, mapped to revenue, not vanity opens.
- Goals, personas, and the flow mapped
- Lifecycle automation that runs itself
- Segmentation that fits how you sell
- Deliverability so you reach the inbox
CRM Strategy
We work out what you need to track, automate, and report, then pick tools that fit. No over-buying, no shelfware.
- Process and pipeline mapping
- Tool selection that fits your size
- Data model that makes sense
- A plan your team will adopt
CRM Implementation
Setup, migration, and automation done carefully. Clean data in, sensible workflows out, and people who know how to use it.
- Migration without losing history
- Automations that save real time
- Integrations with your other tools
- Team onboarding and documentation
Cybersecurity & Reliability
Built fast doesn't have to mean fragile. We audit, harden, and build software you can rely on.
Audits, hardening, and reliability work for businesses that can't afford downtime or a breach. Quiet, thorough, no theater.
Security Audit
A clear-eyed look at where you're exposed, ranked by real risk. You get findings you can act on, not a 90-page PDF.
- Application and infrastructure review
- Dependency and access audit
- Risk ranked by impact, not noise
- Plain-language findings and fixes
Security Hardening
We close the gaps the audit found. Sensible defaults, least privilege, and the boring controls that actually stop incidents.
- Access and secrets cleanup
- Headers, policies, and config
- Patching and dependency hygiene
- Monitoring you'll actually notice
Reliability Engineering
Make it stay up. Backups that restore, deploys that don't scare you, and alerts that mean something when they fire.
- Backups and tested recovery
- CI/CD and safe deploys
- Observability and alerting
- Capacity and uptime planning